FAQs - Frequently Asked Questions

Click “Sign In” at the top right of ShopActionDirect.com and follow the prompts to create a new account.

Use the "Forgot Password?" link on the login page to receive a password reset email.

No. Your North Shore Commercial Door account does not automatically transfer. You will need to create a new account on ShopActionDirect.com.

Not directly on Action Direct. Contact our Customer Service team to request your NSCD order history.

You will receive an order confirmation by email with your order number.

Yes, sales tax will be applied to orders being delivered to states with an applicable sales tax.

Your card will be charged when you place the order.

Call our team at 800-783-6112 during business hours. Because we work to ship quickly, your order may already be in process or on its way.

We accept major credit cards, Apple Pay, and Google Pay.

No minimums. Whether you need one part or a larger quantity, you can order online. Professional installers and technicians can also apply for a B2B dealer account with Action Industries.

Yes, tax-exempt purchasing is available. Contact our customer service team to learn how to submit your tax exemption documentation.

Shipping is calculated at checkout based on product weight, dimensions, destination, and selected shipping method.

We periodically offer free shipping promotions. Stay subscribed to our weekly emails to learn about the next free shipping offer.

Most stocked inventory ships within 1–2 business days. Made-to-order or configured products may take longer.

Yes. You will receive tracking information by email once your order ships. You can also track your order using our online order tracker.

Expedited shipping may be available at checkout. Same-day options depend on product availability and order timing.

Many items will be ready for shipment the next business day. If this fast turn-around is offered for the item you want, it will be stated on the product page. In addition to standard shipping by USPS and FedEx delivery service, we also offer next-day and second-day shipping, as well as LTL delivery for orders that exceed parcel shipping weights and dimensions. Shipping costs are based on weight, method and destination zone. Only validated LTL delivery addresses, both residential and commercial, will show an LTL option and rate. Please contact our staff with any shipping questions.

We ship internationally. Use the shipping calculator during checkout to estimate available rates and methods.

Orders ship from our parts distribution center in Cleveland, Ohio. Some made-to-order products may ship directly from the manufacturer.

No. Business hours are Monday through Friday, 9:00 AM to 4:30 PM EST. Orders placed outside business hours are processed the next business day.

We only offer warehouse pick-up for our registered B2B customers, at one of our 7 distribution centers located in the United States.

Returns are accepted within 30 days of purchase. Items must be unused and in original packaging.

Visit the Shipping & Returns page and submit the RMA Request Form before sending anything back.

All returned orders are subject to a 10% return fee. Shipping and handling fees are non-refundable. Some incomplete returns may require additional restocking or repacking fees.

Submit an RMA request through the Returns Policy page. Our team can help with replacement or refund options.

Most eligible items can be returned within 30 days after submitting an RMA form. Custom-made garage door springs cannot be returned because they are made to order.

Use site search, product filters, product photos, dimensions, and technical drawings. You can also contact our support team for help.

EPDM is durable rubber for demanding weather conditions. Brush seals help block air, light, debris, and pests. Vinyl is a cost-effective option for lighter-duty sealing needs.

Use our measurement guides and technical drawings found on each product listing page, or consult with our support team for personalized help.

We offer both universal and brand-specific garage door parts. Contact us if you are unsure about compatibility.

Many Action Direct weather seals are made and assembled in the USA by Action Industries.

Yes. Call, email, or chat with our team during business hours for product selection and troubleshooting help.

Use the Contact page, call 800-783-6112, or use Live Chat on the website.

Yes. We offer guides, videos, manuals, product pages, and expert support for both DIY customers and professional users.

Coupon codes may appear on our coupon savings page, in weekly emails, on social media, and through website pop-ups.

Only one coupon code can be used per order unless the promotion specifically says otherwise.

Enter your coupon/promo code during checkout in the "Coupon Code" field and click "Apply". If the coupon code is valid, you will see the discount applied to your shipping cart.

We do not offer military veteran discounts at this time.

Action Direct is an online source for pro-grade garage door parts, weather seals, accessories, and support, backed by Action Industries’ industry experience.

North Shore Commercial Door has migrated to ShopActionDirect.com to provide a more unified shopping experience.

We offer factory-direct pricing, expert support, fast shipping, and a wide selection of USA-made weather seals.

Many are made and assembled in our U.S. manufacturing facility, located in Evansville, Indiana. Many of our brush seal kits are produced in Strongsville, Ohio. Learn more about our kitting services.

Yes. We serve professionals of all sizes. Bulk pricing requires approval through the Action Industries dealer program.

Visit the Product Manuals section or check individual product pages for downloadable guides.

Yes. Our YouTube channel, blog, and product pages include installation and troubleshooting videos.

No. We do not install products or select installation service providers for customers.